Support Center Module
Giselle application is used in environments, where many users interact with the system on a daily basis and knowledge management is an important factor of the overall success of a project. Support
center web module plays a central role in providing users with up-to-date instructions, news and warnings during their every-day use of the system.
The following resources are included in the support center module (Figure 1):
links to manuals, tutorials and other documentation
daily news and announcements (Figure 2)
FAQ section
instructions for contacting support centre staff directly
All the information in the support centre module is indexed and relevant information can easily be searched for (Figure 3).
Figure 1: Support centre home page. The FAQ hierarchy is shown on top. Other modules can be accessed from the menu.
